If you have been awarded a contract, there will be a mobilisation period before the contract is implemented i.e. a period of time, before you begin performing the contract, for your organisation to become ready to become the contract supplier. This mobilisation period will normally be specified in the procurement documents by the Procurement Officer e.g. the procurement officer may state that it will take 3 months to mobilise the contract and when the contract implementation date is.
During this period you will work with the procurement officer and the current supplier (if there is one) to ensure that:
If you have not submitted a project plan as part of your successful tender bid already, it is advisable to create a mobilisation project plan which is agreed by the procurement officer which will cover:
The mobilisation period will allow you to gather all of the information you need to run the contract, from varying sources as well as ensuring that your staff, processes and procedures are ready to run the contract. Again some, if not all, of these requirements will have been included in the procurement documents sent by the Procurement Officer, and detailed in your bid response. Some common areas are listed below.
A contract should have a pre-agreed meeting/communications schedule with an agenda for the topics to be discussed during the mobilisation period. These meetings will ensure that all key parties are kept up to-date with progress e.g. review progress against the project plan; raise if any further information is required; are any issues being encountered? etc. Such communications should help to reduce risk and ensure all those involved are aware of any problems as soon as possible.
Dependent on the size, complexity and risk involved with the contract the Procurement Officer may decide to run a scorecard - this is where your contract performance is scored on pre-agreed areas for the duration of the contract. Areas scored include: quality, cost, sustainability and service.
Key Performance Indicators (KPIs) will be used to determine how these differing contract areas are performing. A KPI is a value that demonstrated how well objectives are being met. Examples of KPIs are:
It should be determined, before the scorecard begins, what: areas are to be scored and how; how often the scorecard will run e.g. every quarter? And who will collate the information for the KPIs.
You must agree on the purchase order and invoice procedure to be used i.e.:
Procurement Officer will state that you must not provide goods or services without receiving a valid purchase order number and that all invoices raised must list this purchase order. If you invoice does not include the purchase order number it will be returned. This process is used to ensure you are paid as quickly as possible i.e. listing the purchase order number will ensure that your invoice is matched and approved quickly.
You should plan for what could happen if something changes or goes wrong e.g. what happens if: a large delivery does not arrive? your premises are flooded? a subcontractor goes out of business? Scenario planning will allow you to put in place processes and procedures to counteract such issues and therefore spread risk. Such planning can be included in future bids that you make.
Planning should include resource cover e.g. if key personnel were to become unavailable, and escalation procedures which are communicated to the Procurement Officer. This should include details of who the Procurement Officer should contact if they are experiencing ongoing issues.